Frequently Asked Questions

Everything you need to know about your Poelle shopping experience.

What is Poelle's shipping policy?

We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location.

How do I process a return or exchange?

If you are not completely satisfied with your purchase, you can return or exchange items within 30 days of delivery. All items must be unworn, unwashed, and have the original tags attached.

How can I find the right size for me?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting our 'Fit Notes' section.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.

Are Poelle products sustainably made?

Sustainability is at the heart of Poelle. We use organic cotton, recycled polyester, and eco-friendly dyes. Our manufacturing partners are certified for fair labor practices and environmental standards.

Can I track my order once it has shipped?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.